Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the Flowers.ua website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
- Email address
- Phone number
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
- Phone Number
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Flowers.ua guarantee the refund.
The refund of your payment is possible in such cases as:
- the order is cancelled by you in advance, before the date of delivery specified in your order;
- the double payment for your order;
- if it needs some extra payment for successful delivery of your order.
If your order is already delivered – the refund of your payment for this order won’t be done. If you have any remarks concerning to the quality of the bouquet, as compensation for inconveniences we would make the delivery of a bouquet or gift for excuse.
Remarks by your order are accepted within 7 days from the moment of delivery of your order and will be considered in the nearest time.
Since the flowers, candies and fruit baskets are perishable products, the company reserves the right to change the composition and appearance of the product by 20-25% with preservation of the total number and value components.
- (044) 585-88-99 — Kyiv
- (056) 790-98-00 — Dnipropetrovsk
- (067) 355-77-55 — Ukraine
- +7-495-204-15-31 — Moscow
- +1-718-475-92-72 — New York
- 0-800 50-03-72 — Calls within Ukraine from fixed phones are free
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