Privacy Policy


Our Commitment To Privacy:


Your privacy is important to us. To better protect your sensitive personal information we provide this Privacy Policy explaining our online information practices and the choices you can make about the way your information is collected and used. To make this Privacy Policy accessible and easy to find, we have added it on our homepage and at every point where personally identifiable information may be requested.


The Information We Collect:


Using this website or/and any other related services and tools of Flowers.ua you confirm that in order to carry out business activities and services of Our Company, you agree to processing your personal data, which include the following:

  • Name
  • Email address
  • Phone number

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In these circumstances, we collect personal information, such as:

  • Name
  • Address
  • Phone Number

Personal data processed by the Company refers to private information. By clicking “Pay” you automatically agree to the terms of this Privacy Policy, namely you give explicit consent that your personal data can be used for sending marketing messages (email newsletters, viber-messages or sms) through our custom notification system and by our Partners to whom your personal information can be transferred provided it is treated securely and in accordance with the Privacy Policy. Notifications, messages and emails are used as advertisements to notify you of new offers, promotions, changes to the site and upcoming holidays. Notifications and other communications with you will last from the moment of payment for the first order until unsubscribing from our mailing list or receiving a request from you to stop sending email newsletters and notifications to your email address, phone number and viber account.


The Way We Use Information:


We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with third parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We offer gift-cards which you can use to personalize a product you order for another person. The information you provide to us in order to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with third parties. By placing an order and making a payment, you automatically register on our website. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. We may also collect information about your participation in promotions offered on the website as well as process information related to the effectiveness of marketing campaigns, including viewing ads. We do not collect or process personal information about racial or ethnic origin, political, religious or ideological beliefs, membership in political parties or trade unions and otherwise. We may use third parties as controllers of personal data for business purposes. In this case, the third parties are not authorized to use the personal data obtained through Flowers.ua except to provide the company’s services.


Our Commitment To Data Security:


To prevent unauthorized access, maintain data accuracy, and ensure the security of your personal information, we have created appropriate physical, electronic, and managerial procedures to safeguard the information we collect online. We commit to using and treating obtained personal data securely in accordance with the terms of this Private Policy.


Refund Policy:


At Flowers.ua we guarantee the refund.


The refund is possible in the following cases:

  • if you have cancelled your order in advance, before the delivery date specified in your order;
  • if you have accidentally paid twice;
  • if you need to pay extra to ensure speedier delivery of your order or to make changes to it.

If your order has already been delivered, the refund isn’t possible. If you are not satisfied with the quality of the bouquet, we will deliver an excuse bouquet or gift to compensate for inconveniences caused.
All complaints and issues regarding your order are accepted within 7 days from the moment of delivery of your order and will be considered in the nearest time.
Since flowers, candy and fruit baskets are perishable products, the company reserves the right to change the composition and appearance of the product by 20-25% with preservation of the total number and cost of components.



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